Helpful answers for a smoother fashion shopping experience.

VelronSales focuses on women’s ethnic wear, comfortable daily outfits, coordinated styles and occasion-ready fashion suitable for modern wardrobes.

Product images are intended to represent the design and colour as accurately as possible. Minor variations may occur because of lighting, photography, fabric texture and screen display settings.

Review the product description, available images, size information and any listed fabric or care details before placing your order.

Yes. Adding a product to the cart does not permanently reserve stock. Availability is confirmed only after the order is successfully placed.

Compare your body measurements with the product-specific size information. Do not rely only on the size name because fit may vary by design and silhouette.

Yes. Measurements and fit may differ depending on the cut, fabric, stitching and style of each product.

Colour may vary slightly because of studio lighting, camera processing, display brightness and the reflective nature of certain fabrics.

Review the size, product description, fabric information, images, colour, return eligibility and delivery details before completing checkout.

Select the product and available options, add it to your cart, provide the correct billing and shipping information, choose an available payment method and complete checkout.

A successfully placed order should display an order confirmation and may also generate an email or account update using the details provided during checkout.

Visit the Order Tracking page and enter the requested order details to view the latest available status.

Address changes may only be possible before packing or dispatch. Once the parcel has entered the courier network, modification may not be available.

Status updates may appear after payment verification, packing, courier pickup or a new logistics scan. Please allow some time before checking again.

The payment methods currently available for your order will be displayed on the checkout page.

Avoid making an immediate duplicate payment. Wait for the payment status to update. If the order remains unconfirmed, contact support with the payment screenshot, amount and transaction reference.

Submit both transaction references, payment screenshots, amount and order details through the support portal. The transactions will need to be verified.

Customers should use only the official VelronSales checkout process. Avoid unknown payment links, personal QR codes or unofficial payment requests.

Delivery time depends on order processing, destination, courier serviceability, holidays, weather and logistics conditions.

Courier tracking can remain unchanged between hub scans. The next update may appear after route movement, destination arrival or a delivery attempt.

The courier may make another attempt or return the parcel depending on its process. Ensure your phone number and delivery address are correct and accessible.

Take clear photos or an unboxing video before removing packaging or tags. Keep all original materials and contact support promptly.

Cancellation may be possible only before packing or dispatch and remains subject to the published cancellation policy.

No. Eligibility depends on the product condition, reason for the request, reporting period and the applicable return and replacement policy.

Where eligible, the product should generally remain unused, unworn, unwashed and unaltered with its original tags, packaging and invoice.

Approved refunds are normally processed through the applicable payment method. Completion time may depend on verification, gateway settlement and banking systems.

Support may request an unboxing video, parcel photographs, product photographs, invoice, tags and order details for verification.

Depending on the available website features, your account may provide access to orders, saved addresses, account details and related shopping information.

Use the password recovery option on the login page and follow the instructions sent to your registered email address.

Customer information may be used for order processing, payment verification, shipping, communication, support, fraud prevention and legal requirements, as explained in the Privacy Policy.

Important policy links are available in the website footer and in the policy section provided below.

You can use the official support portal, email info@velronsales.in or call +91 9509867077 during working hours.

Include your order ID, registered phone number, email address, product details, transaction reference and relevant photos or screenshots.

The Grievance Officer is BHAWANI SINGH (DIN), designated as Grievance Officer for VELRON SALES AND DISTRIBUTION PRIVATE LIMITED.

Working hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding applicable holidays and non-working days.